Refund&Return Policy

Returns Policy

Should you decide that the purchased item no longer meets your needs, take advantage of our returns policy, applicable for a period of 14 days from the date of purchase.

If 14 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or exchange.

For a return to be eligible, the item must be unused and in its original packaging, maintaining the same condition as when received.

Refunds (if applicable):
Upon receiving and inspecting your return, we’ll notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a specified timeframe.

Late or Missing Refunds (if applicable):
If you haven’t received a refund, please check your bank account. Contact your credit card company, and then your bank if needed. If the issue persists, reach out to us at info@mycorama.com.

Sale Items (if applicable):
Refunds are applicable only to regular-priced items; unfortunately, sale items cannot be refunded.

Faulty Kits:
Our Grow Guarantee covers all our mushroom kits. If you encounter issues, email us at info@mycorama.com with a photo for advice. In case of a faulty kit, we’ll promptly send you a new one free of charge or offer a full refund.

Shipping:
To return your product, mail it to: mycorama 19 Markhoffgasse, 1030, Wien Austria. You are responsible for the shipping costs, as they are non-refundable.

Refund Policy

Return Policy:

Our return policy extends for a duration of 30 days. If 30 days have transpired since your purchase, we regret to inform you that we cannot offer a refund or exchange.

To qualify for a return, your item must be unused and in the original packaging, maintaining the condition in which you received it. Additionally, we require a receipt or proof of purchase to complete the return process.

Refunds (if applicable):

Upon receipt and inspection of your return, you will receive an email notifying you of its status. The approval or rejection of your refund will also be communicated. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a specified timeframe.

Late or Missing Refunds (if applicable):

If a refund has not been received, check your bank account, contact your credit card company, and then your bank. There is often a processing time before a refund is officially posted. If the issue persists, please contact us at info@mycorama.com.

Sale Items (if applicable):

Refunds are applicable only to regular-priced items; unfortunately, sale items cannot be refunded.

Exchanges (if applicable):

We only replace items in the case of defects or damages. If you need to exchange an item for the same one, please email us at info@mycorama.com and send the item to: 19 Markhoffgasse, 1030, Wien Austria

Shipping:

To return your product, mail it to: 19 Markhoffgasse, 1030, Wien Austria. You are responsible for the shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.